Refund policy
Thank you for shopping with us at Cove Lifestyle. We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with returns, exchanges, and refunds.
Returns
We accept returns for both defective and non-defective products. If you are not satisfied with your purchase, you may return it within the allowed time frame.
Exchanges
We also accept exchanges. If you wish to exchange an item, please follow the return process and indicate that you would like an exchange instead of a refund.
Product Condition & Return Window
Condition: Items must be returned in new and unused condition.
Return Window: Returns and exchanges are accepted within 30 days from the date of delivery.
Method & Fees
Method: All returns and exchanges are processed by mail.
Return Label: Return labels are not automatically provided. Customers are responsible for return shipping costs unless otherwise approved by our support team.
Restocking Fees: We do not charge any restocking fees.
Refunds
Refunds will be processed within 7 days after we receive your returned item.
The refund will be issued to the original payment method used at checkout.
Return Address
Please send all returns and exchanges to the following address:
Neuro Nova LLP
2 Frederick Street, Kings Cross
London, WC1X 0ND
United Kingdom
Contact Information
Trade Name: Neuro Nova LLP
Business Registration Number: OC456586
Store Address: 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom
Email: support@cove-lifestyle.com
Office Hours: 9 AM – 5 PM (Monday to Friday)
Timezone: (GMT) Greenwich Mean Time (London)