The Lugano V-Neck Knit Sweater
Crafted for quiet luxury. Designed for everyday elegance.
Encrypted checkout — always secure
Quality you can feel — or your money back
Style with confidence, fit guaranteed
Shipping Policy
Shipping Area
We currently ship to customers within the United States.
Order Cut-Off Time
Orders placed before 04:00 PM (GMT, London Time) will be processed on the same business day.
Orders placed after this time will be processed on the next business day.
Handling Time
All orders are prepared and dispatched within 1 to 2 business days (Monday to Friday).
Orders are not processed on weekends or public holidays.
Transit Time
Delivery typically takes 3 to 7 business days (Monday to Friday) once the order has been dispatched.
Total Delivery Time
From the time of purchase to final delivery, customers can expect their order to arrive within 4 to 9 business days (Monday to Friday).
Shipping Costs
We offer Free Shipping on all orders within the USA.
Currency
All prices and transactions are processed in USD (United States Dollar).
Shipping Partners
We work with reliable courier services to ensure safe and timely delivery. Our shipping partners for the United States include:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
Refund and Return Policy
Returns
We accept returns for both defective and non-defective products. If you are not satisfied with your purchase, you may return it within the allowed time frame.
Exchanges
We also accept exchanges. If you wish to exchange an item, please follow the return process and indicate that you would like an exchange instead of a refund.
Product Condition & Return Window
Condition: Items must be returned in new and unused condition.
Return Window: Returns and exchanges are accepted within 30 days from the date of delivery.
Method & Fees
Method: All returns and exchanges are processed by mail.
Return Label: A prepaid return label is included in the package at no cost.
Restocking Fees: We do not charge any restocking fees.
Refunds
Refunds will be processed within 7 days after we receive your returned item.
The refund will be issued to the original payment method used at checkout.
Return Address
Please send all returns and exchanges to the following address:
Neuro Nova LLP
2 Frederick Street, Kings Cross
London, WC1X 0ND
United Kingdom
OUR COMMITMENT TO YOU
Not sure it’s your style? You’re covered. We offer 30-day no-hassle returns on every order, no questions asked.
THE COVE CODE
There’s a difference between clothes that look expensive—and pieces that feel right.
At Cove-lifestyle, we design each garment for those who value restraint, character, and modern heritage. This piece is part of our ongoing mission to bring you timeless pieces without the markup.
Rated 4.7 / 5 based on 727+ reviews. Showing our 5-star reviews.
Cove Lifestyle
For those who know how to live well.
30-Day Returns
Not completely satisfied? No problem — we offer a 30-day return policy on all orders, no questions asked.
Cove Yacht Loafers
Cove Timepieces
Cove Sportif
WE ARE HERE TO ANSWER YOUR QUESTIONS
Frequently Asked Questions
Do you ship overseas?
Currently, we only ship within the United States
How long will it take to get my orders?
We currently ship only to customers in the United States
• Processing time: 1-2 business days
• Shipping time: 3-7 business days (varies by location)
Total Shipping time is Processing time + Shipping time.
What are the return rules?
If you would like to return a product, please contact our customer support team at support@cove-lifestyle.com within 30 days of delivery to initiate the return process.
A pre-paid return label is included in your package, so there is no cost to return the item.
Do you ship to my country?
We currently only ship to the United States
If you are located outside the United States, you will not be able to complete checkout.
If you're able to place an order on our website, it means your shipping address is within our delivery zone.
Any question?
You can contact us through our contact page! We will be happy to assist you.
