Returns
We accept returns for both defective and non-defective products. If you are not satisfied with your purchase, you may return it within the allowed time frame.
Exchanges
We also accept exchanges. If you wish to exchange an item, please follow the return process and indicate that you would like an exchange instead of a refund.
Product Condition & Return Window
Condition: Items must be returned in new and unused condition.
Return Window: Returns and exchanges are accepted within 30 days from the date of delivery.
Method & Fees
Method: All returns and exchanges are processed by mail.
Return Label: A prepaid return label is included in the package at no cost.
Restocking Fees: We do not charge any restocking fees.
Refunds
Refunds will be processed within 7 days after we receive your returned item.
The refund will be issued to the original payment method used at checkout.
Return Address
Please send all returns and exchanges to the following address:
Neuro Nova LLP
2 Frederick Street, Kings Cross
London, WC1X 0ND
United Kingdom